Success Story-Financial

Case Study – Professional Services (Financial)

Software International Corporation JV was asked to provide mainframe services leadership as follows:

  • 24×7 lights on maintenance support to prevent business down time
  • Ongoing system enhancements to cater for new products and business requirements
  • System fine tuning for efficiency

 
What Software International Corporation Did

    • Built a team starting with 10 members and grown to 50+ providing core support for the region including Hong Kong, Taiwan, Thailand, Singapore, Malaysia, etc.
    • All team members are highly knowledgeable in insurance and mainframe domain with LOMA certifications
    • Continuous system enhancements and fine tuning leading to business process efficiency and shorter batch cycles
    • Maintained good user satisfaction throughout the support
    • Improved application development/maintenance, change management and release management processes

 

Results

    • Gained cost savings leveraging on lower cost location and better economic of scale
    • System stability and efficiency with support from highly skilled pool of resources

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